Software assurance and support

The program serves both enterprise and integrator customers, and applies to all. Once youre there, you can choose between adding software assurance to multiple. To renew your software assurance benefits, request a standalone software assurance product through techsoup. Frequently asked questions ois software assurance va. Software assurance microsoft partner 500 equivalent employees. Software assurance is only available through volume licensing and is purchased when you buy or renew a. Software assurance by product microsoft volume licensing.

So ubermitteln sie einen supportvorfall fur software assurance. Additionally, software assurance is not as robust of a technical support offering. After redeeming planning services vouchers, you must invoice microsoft for payment. To submit an invoice to microsoft through savb, follow the instructions in step 8 of the workflow. Software assurance for volume licensing offers a range of tools and resources to help your company deploy, manage, and maximize your volume licensing purchases. Unlimited web support is included for all serv ers covered with software assurance. Make sure that you choose the correct country youre in to be able to contact the appropriate support. You are entitled to support by virtue of purchasing the license. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases.

In the request details section, in the services request field, select technical support. Review software assurance benefits the comprehensive set of software assurance. If applicable, update the autopopulated requestor information fields. Software assurance for microsoft server and cloud platform offers 24. Microsoft software assurance benefits changes impacting. Microsoft dynamics customersource microsoft dynamics customersource is an online portal that includes a broad set of product and service support resources for dynamics customers with software assurance.

With software assurance, your nec authorized representative will work with you to access future software. Ssa support and software assurance chief architect. When youre in software assurance youll have access to the latest product updates and upgrades as well as access to our professional australian based support. You may subscribe to mdop if you have windows software assurance or windows virtual desktop vda subscription. The sa support offering is governed by microsofts current software assurance terms and conditions. Um eine anforderung fur telefonischen support oder unbegrenzten.

Software assurance planning services in partner center. The software assurance program provides expert technical support and updated software for maximum production readiness. Not just a good idea steps organizations can take now to support software security assurance. The program provides relief from anxieties associated with. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance. Software assurance handbuch microsoft download center. It is included with some agreements and is an optional purchase with others. Software assurance is purchased for two classes of license. Planning and training vouchers are being eliminated and replaced with the fasttrack program and online training tools. Microsoft updates to software assurance sa, beginning.

Software assurance benefits can only be renewed before their twoyear term expires not after. Participation in software assurance programs, including software assurance training vouchers satv and planning services, provides you an opportunity to grow your business with microsoft enterprise customers. Not every microsoft customer needs software assurance on all of the vendors offerings. Software assurance is a critical service that ensures you get the most out of your purchase.

Tips from white paper on 7 practical steps to delivering more secure software. With these new benefits, software assurance customers will be able to implement hybrid disaster recovery plans with sql server using our features like always on availability groups without. Software assurance, by its very nature, assures customers that they have access to the most current version of point of sale software. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage. In the requestor information section, in the requested for field, search for your name.

This new draft guidance will replace the term, computer system validation, with a new term, computer software assurance, in an effort to have companies think critically about how software quality assurance. Haufig gestellte fragen uber software assurance microsoft. Do microsoft customers really need software assurance. Some accrued software assurance benefits will be modified or eliminated starting in 2020. Software assurance benefits included with microsoft donations. Eliminating sa on some products can lead to savings. Microsoft adds sql server disaster recovery use rights. Your software assurance benefits are determined by your volume licensing agreement, such as the enterprise agreement, microsoft products and services agreement mpsa, or open value agreement, and the qualifying license purchases you have with software assurance. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Software assurance versus premier support miro consulting. Software assurance helps to protect your license investment for future requirements and releases. Responses to your email support requests will occur during support team business hours which may be in a different time zone than your own. Support incidents will be eliminated, and only customers with large agreements will receive additional support.

However, software assurance is currently being included with the respective knowledge package, which may be a significantly better value. Software assurance tech support page terminal works. Payments are handled through the software assurance voucher benefit savb online payment tool. Ssa is included with all new purchases of premier and interiors.

Software assurance membership sam is an integrated set of support services and benefits provided to all enterprise agreement ea customers and those select plus license customers who have selected. Licence holders, who optionally acquire software assurance sa benefit from future improvements. These benefits are called software assurance benefits sab and come with consulting services credit, training vouchers for use with ctecs, elearning subscriptions,etc. With software assurance you also have the peace of mind from knowing you have access to nec technical experts through your nec authorized representative, ensuring you get the best possible support. Microsoft announced changes to their software assurance sa benefits program that will impact all business and enterprise sa customers over the next three years. Software assurance by benefit microsoft volume licensing. Microsoft software assurance leistungsubersicht lizenzen. Eine komplette ubersicht finden sie ebenfalls im microsoft software assurance kundenleitfaden. These benefits include free software upgrades, office multilanguage packs, office suites for use at home, and more. To add software assurance to your existing license, navigate to the generated licenses section on your customer account. As an approved software assurance training partner. Microsoft volume licensing microsoft software assurance. Software assurance benefits microsoft volume licensing.

The software assurance maintenance contract sa provides the ability to receive the latest releases of no magic products, service packs as well as technical support. Software assurance is a collection of benefits for microsoft products. Software assurance programs partner center microsoft docs. How to contact microsoft with my assure plan microsoft. Fill out software assurance request form as follows. In order to submit a request for email support, your organization must have the required software assurance coverage for server software and related cals. Software assurance training voucher satv program in. The software assurance benefits program is separated into a package of soft benefits to enable technology adoption, and productspecific extended use rights that extend how software can be used. New draft guidance to support riskbased computer software.

Software assurance has an annual cost of 29% of the license price for desktop products e. The program covers microsoft technologies and services and includes new product version rights, technical and enduser training, deployment planning, and support. Microsoft software assurance support incident submission. Software assurance is only available through volume licensing and is purchased when you buy or renew a volume licensing agreement. Microsoft compensates partners for delivering training, planning, and other services to enterprise customers who have software assurance. Software assurance is necs software subscription and support program, specially designed to complement your existing nec software licenses and systems. Assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement. Standard subscription benefits plus 24x7 technical support. Software assurance swa is defined as the level of confidence that software is free from vulnerabilities, either intentionally designed into the software or accidentally inserted at any time during its lifecycle, and that the software functions in the intended manner. If you have software assurance, you can purchase a extended security update esu subscription for up to three years after the end of support date, under an enterprise agreement ea, enterprise. If you currently own copies of no magic products, the simplest way to obtain the latest releases, service packs and immediate technical support.

Wie erhalt mein team zugang zum technischen support 24x7. Organizations using microsoft software assurance to offset microsoft software and support. Software assurance is available to organizations that support as few as five devices. You may check this link on how you can contact microsoft software assurance about your plan. Software assurance coverage for the related product pool and a premier support agreement in place. Software assurance is 18% of the purchase price, per year. Microsoft software assurance big risk for a small reward. Additionally, a compli mentary phone incident is awarded to customers who have at least 1 server licence covered with software assurance. Depending on which agreement your organization has. How to use or renew your software assurance benefits techsoup. For detail on benefit terms and conditions, refer to the microsoft product terms. Faqs license what is included in the software assurance. Assure software support is a subscription service that gives you one year of assisted technical software support on up to five personal devices, and oneonone inperson training, as often as you need it. Learn about microsoft software assurance tools and resources that can help your.